Do you Need Emergency Response + Repair Services? 10 Questions to Consider

There are a variety of users that require 24/7/365 Emergency Response & Repair Services (ERRS) in many “Mission Critical” contexts. Our clients include the Government of Alberta AFRRCS system, upon which first responders across Alberta rely. However, our ERRS service is also available to commercial and industrial clients who require high levels of radio system…

Radio Health: Have You Had Your Annual Check-Up?

Two-way radio systems are just like people when it comes to health management. Seeing your doctor yearly for a check-up is a key part of staying healthy and the same goes for your radio system. Modern two-way radio systems are complex configurations of infrastructure hardware, operating systems, subscriber gear, and mapping protocols/programming. With time and…

Is your LMR Systems Integrator Authorized? Should you Care?

The evolvement of Digital Two-Way Radio has introduced significant complexities in the design, implementation and ongoing maintenance, support and operations of new digital radio systems. Concurrently, Public Safety and Mission Critical organizations are now conducting very thorough due diligence in the technical specifications, functionality, performance criteria, application development, standards compatibility and systems testing when making…

Why Archives Matter: 4 Key Categories of Information

Modern radio systems are really just complex computer networks joining together groups of radios, each of which at times needs to perform as a single entity, as part of a “group” of radios and as part of an infrastructure of system of computers/radios operating under a common control system. It sounds complex because it is….

AFRRCS Service: Triple Technician Redundancy, Triple Peace of Mind

  The real value of a great service provider is hard to measure, until there is an urgent need for service or the need for catastrophe response. The largest single risk to any communications network is interruption, especially if the communications are mission critical in nature. Most people do not consider the complexity and cost…

AFRRCS FAQ #3: The 23 Keys to Selecting a Technical Administrator

When a public safety agency outsources AFRRCS radio support, programming and servicing to an outside vendor, they need to enter into an agreement with an AFRRCS Technical Administrator and/or Trust Technician for those services. So what are the criteria an agency should follow for selecting a Technical Administrator? Your AFRRCS Technical Administrator and Trust Technician…

AFRRCS FAQ #2: 7 Questions Regarding Radio Programming + Enablement

The implementation of the Alberta First Responders Radio Communications System is already well underway, however many agencies are unclear as to the process and prerequisites required for AFRRCS participation. This is the second in series of three FAQ’s that provide some clarification on the key aspects of the AFRRCS application, adoption, and implementation process. The…

Westcan ACS Awarded Harris Authorized Service Centre Status

Westcan ACS has undergone extensive and rigorous training to achieve the status of Harris Authorized Service Centre. Westcan’s Technical Services Department leads the industry in advanced training, as evidenced by the certifications and designations earned from our suppliers. From Motorola’s Elite Service Centre designation, to our Certified Service Centre status from the CSC Certification Board,…

3 Key Considerations when Purchasing AFRRCS Radios

The Alberta First Responders Radio Communications System (AFRRCS) is a Province wide open standards two-way radio network for public safety first responder agencies. Harris Canada Systems Inc. was selected to design and build the AFRRCS P25 infrastructure; however a prime objective of AFRRCS was to permit standards based compliant P25 radios from other manufacturers to…

Aviation: 3 Essentials for Maintaining Effective Communications

Complex Mission Critical Communications are a cornerstone of the Aviation Industry. Efficient, effective, and failsafe communications are essential to ensure that vital information is relayed between the wide variety of departments required to keep busy travel and shipping hubs running on schedule. From flight and ground crews, to security and customs, to air traffic control…

Licensed Frequencies: 5 Things to Know

Did you know that all owners of VHF or UHF two way radios that have either a power output greater than 0.5W or a detachable antenna must be licensed by Industry Canada? In fact, it is illegal to possess, install, or operate a radio without proper authorization from Industry Canada. Here are the 5 things…

AFRRCS In-Building Two Way Radio Coverage

The long anticipated Alberta First Responders Radio Communications System (AFRRCS) is making its mark on Alberta’s First Responders. Testing is underway with some key Government agencies, and early indications are that the coverage reach is very good. This of course is both expected and encouraging based on predictable outdoor operations of portable and mobile radios….