Integration: Key Challenges

in-ti-greyt – verb (used with object), to bring together or incorporate (parts) into a whole. To make up, combine, or complete to produce a whole or a larger unit, as parts do. Integration is the act of bringing together disparate components, systems or subsystems into a single, larger, more comprehensive system that functions as one,…

3 Key Capabilities: Why Westcan was Named the AFRRCS Official Preventative Maintenance + Break-Fix Supplier

The highly sought-after AFRRCS maintenance contract was awarded to Westcan ACS in May of 2016. The award was the result of an exhaustive public tendering process in which numerous factors were considered including: demonstrated ability to perform, capabilities, price, and qualifications – among many others. In addition to demonstrating superior value, Westcan ACS elevated itself…

Do you Need Emergency Response + Repair Services? 10 Questions to Consider

There are a variety of users that require 24/7/365 Emergency Response & Repair Services (ERRS) in many “Mission Critical” contexts. Our clients include the Government of Alberta AFRRCS system, upon which first responders across Alberta rely. However, our ERRS service is also available to commercial and industrial clients who require high levels of radio system…

Two-Way Radio Preventative Maintenance Plans: 9 Key Services

If you want to keep your fleet of two-way radios in top condition, you need a Preventive Maintenance Plan. An effective Preventive Maintenance Plan can be developed for any combination of portable radios, mobile radios, and repeaters – whether they are analog or digital. Agreements are typically for a one-year term, but multi-year options are available…

Radio Health: Have You Had Your Annual Check-Up?

Two-way radio systems are just like people when it comes to health management. Seeing your doctor yearly for a check-up is a key part of staying healthy and the same goes for your radio system. Modern two-way radio systems are complex configurations of infrastructure hardware, operating systems, subscriber gear, and mapping protocols/programming. With time and…

Is your LMR Systems Integrator Authorized? Should you Care?

The evolvement of Digital Two-Way Radio has introduced significant complexities in the design, implementation and ongoing maintenance, support and operations of new digital radio systems. Concurrently, Public Safety and Mission Critical organizations are now conducting very thorough due diligence in the technical specifications, functionality, performance criteria, application development, standards compatibility and systems testing when making…

Radio Batteries: Maintenance, Management, and Replacement

Like most things, your two-way radio batteries deteriorate with age. Different environments, conditions, and uses can accelerate the deterioration, while following the basic storage and maintenance instructions that accompany your radio can extend the battery life significantly. That being said, they will still need to be replaced regularly to maintain your radios’ optimal performance. Luckily,…

AFRRCS Service: Triple Technician Redundancy, Triple Peace of Mind

  The real value of a great service provider is hard to measure, until there is an urgent need for service or the need for catastrophe response. The largest single risk to any communications network is interruption, especially if the communications are mission critical in nature. Most people do not consider the complexity and cost…

Radio Service Made Easy: The Westcan Bag Program

Radio systems are designed to allow clients to manage site communications that underpin safety, productivity and operational excellence. These systems are highly sophisticated combinations of infrastructure, user radios and system controls that interact to deliver constant communications. Each element of a radio system is a unique piece of a complex interdependent/interactive structure akin to any…

AFRRCS FAQ #3: The 23 Keys to Selecting a Technical Administrator

When a public safety agency outsources AFRRCS radio support, programming and servicing to an outside vendor, they need to enter into an agreement with an AFRRCS Technical Administrator and/or Trust Technician for those services. So what are the criteria an agency should follow for selecting a Technical Administrator? Your AFRRCS Technical Administrator and Trust Technician…

Westcan ACS Awarded Harris Authorized Service Centre Status

Westcan ACS has undergone extensive and rigorous training to achieve the status of Harris Authorized Service Centre. Westcan’s Technical Services Department leads the industry in advanced training, as evidenced by the certifications and designations earned from our suppliers. From Motorola’s Elite Service Centre designation, to our Certified Service Centre status from the CSC Certification Board,…

7 Reasons to Separate Public Safety DAS from Cellular DAS in the same facility

If you’re considering coverage enhancement in your facility, its important to consider the reasoning behind the decision to separate or combine cellular services with public safety LMR signals. There are pros and cons to either choice, but be sure to consider the following 7 reasons for keeping systems separate when making your decision: Cost &…