The highly sought-after AFRRCS maintenance contract was awarded to Westcan ACS in May of 2016. The award was the result of an exhaustive public tendering process in which numerous factors were considered including: demonstrated ability to perform, capabilities, price, and qualifications – among many others. In addition to demonstrating superior value, Westcan ACS elevated itself…
Author: Keith Goderre
Keith Goderre brings a breadth and depth of experience to his position that is unheard of in the communications industry. From field experience to technical knowledge to implementation strategies, Keith's expertise is a rare and valued resource.
Do you Need Emergency Response + Repair Services? 10 Questions to Consider
There are a variety of users that require 24/7/365 Emergency Response & Repair Services (ERRS) in many “Mission Critical” contexts. Our clients include the Government of Alberta AFRRCS system, upon which first responders across Alberta rely. However, our ERRS service is also available to commercial and industrial clients who require high levels of radio system…
Radio Health: Have You Had Your Annual Check-Up?
Two-way radio systems are just like people when it comes to health management. Seeing your doctor yearly for a check-up is a key part of staying healthy and the same goes for your radio system. Modern two-way radio systems are complex configurations of infrastructure hardware, operating systems, subscriber gear, and mapping protocols/programming. With time and…
Why Archives Matter: 4 Key Categories of Information
Modern radio systems are really just complex computer networks joining together groups of radios, each of which at times needs to perform as a single entity, as part of a “group” of radios and as part of an infrastructure of system of computers/radios operating under a common control system. It sounds complex because it is….
AFRRCS Service: Triple Technician Redundancy, Triple Peace of Mind
The real value of a great service provider is hard to measure, until there is an urgent need for service or the need for catastrophe response. The largest single risk to any communications network is interruption, especially if the communications are mission critical in nature. Most people do not consider the complexity and cost…
Radio Service Made Easy: The Westcan Bag Program
Radio systems are designed to allow clients to manage site communications that underpin safety, productivity and operational excellence. These systems are highly sophisticated combinations of infrastructure, user radios and system controls that interact to deliver constant communications. Each element of a radio system is a unique piece of a complex interdependent/interactive structure akin to any…
Westcan ACS Awarded Harris Authorized Service Centre Status
Westcan ACS has undergone extensive and rigorous training to achieve the status of Harris Authorized Service Centre. Westcan’s Technical Services Department leads the industry in advanced training, as evidenced by the certifications and designations earned from our suppliers. From Motorola’s Elite Service Centre designation, to our Certified Service Centre status from the CSC Certification Board,…
Westcan ACS Awarded Certified Service Centre Status
What is the Certified Service Centre Program? The Certified Service Centre (CSC) program is designed as a tool to help consumers find quality service centres, to help electronics and appliance manufacturers select service centres for in-warranty repairs, and to provide a standard for professional service firms that desire to offer outstanding customer service. Why should I choose…
The R56 Standard, And What It Means For You
Is your business following industry standards and best practices regarding the installation of new Motorola Two Way radio systems? Not sure? You might want to take a second look at updating your current system to an R56 standard. So What Exactly Is R56 and Why Does My Business Need It? R56 is essentially the correct…
Why You Need a Professional Site Evaluation
In a mission critical environment a professionally conducted system or site evaluation is critical to mitigating a significant failure/risk point. Radio systems are core risk mitigation tools and must be managed accordingly. Many client sites lack reliable, accurate baseline information regarding the design and architecture of the system, fleet mapping structure, and overall functionality. Without…
Westcan ACS Designated Motorola Service Elite Specialist
Westcan ACS, as a result of the consistent demonstration of our capabilities in service delivery performance and personal expertise, has been awarded the status of SERVICE ELITE SPECIALIST by Motorola Solutions: the first in Western Canada to receive this designation. The Service Elite Specialist designation is a reflection of our ability to sell, design, deploy, support…
Insights from Advanced Communications Integrators 